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Customer FAQs

  • What happens if the pick up or drop off location is closed?
  • What is a heavy fee?
  • What is an effort fee?
  • What is the "Anything Button.?"
  • What is the difference between "Pre-Paid" and "Courial Pay"?
  • What is your Coronavirus (COVID-19) policy?
  • When do I need two Courials?
  • When is the wait fee applied?
  • Where can I leave a Courial review?
  • Where do I enter my promo code?
  • Where do I find the order number (user app)?
  • Will Courial deliver my prescriptions?
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