When is the wait fee applied?

A wait fee is applied in the following situations:

- Pickup Delays: Starting April 1, 2025, wait fees will apply if your courial has to wait more than 10 minutes instead of 5 minutes past the scheduled pickup time.

- Delivery Delays: Starting April 1, 2025, wait fees will apply If your Courial has to wait more than 10 minutes instead of 5 minutes (past the scheduled drop-off time) for you to accept a delivery.

To avoid wait fees, please ensure that your package is ready for pickup when you book a Courial. 

For more details, please view our "Pricing Breakdown" here.