How Do I Courial?
It is REQUIRED to always wear a face covering and observe social distancing guidelines when interacting with customers.
- GET TO KNOW THE HOME SCREEN
(1) The GO Button.
(2) Your chosen transportation mode icon.
(3) This bar shows your current earnings by hour, day, week and month. Just tap it to change view.
(4) Tap on your profile picture to open the ACCOUNT page.
(5) Tap the hamburger icon to open SETTINGS page directly.
- GO ONLINE
Tap GO button (1) to go online. You will hear a cool sound as the GO button fades away. The information below the button will change from “You’re Unavailable” to “You’re Available, searching for offers (6).
- ACCEPT OR DECLINE OFFER
When an offer hits your device, the blue OFFER DETAILS box (8) will pulse, accompanied by a beacon sound for 60 seconds or until you ACCEPT or DECLINE the offer. Tap ACCEPT or anywhere on the OFFER DETAILS box (8). The Offer Details box shows the following: name of business or person, pickup address, distance to pick up, minimum requested transportation option, item being picked up, earnings potential, drop off preference, time / distance to drop off, and involvement of stairs or elevator. You can easily DECLINE an offer by tapping the DECLINE button (7). There’s no penalty for declining or CANCELING (15) offers, however, if you decline or let expire three offers in a row, we will assume you are otherwise occupied and will not send you offers for at least one hour.
DO NOT ACCEPT OFFERS that require Courial Pay unless you have a Courial/Lean Business Debit Card account set up.
DO NOT ACCEPT OFFERS if you are too far from the pickup location to pick up the item by the scheduled pickup time. You have 30 minutes to deliver the item to the user from the time you pick it up if the delivery address is local.
- GET TO KNOW THE OFFER SCREEN
(9) Drop off location pin drop
(10) Pick up location pin drop
(11) PICK UP DETAILS box shows address and business, or person associated with the address. There’s also a NAVIGATE button which opens your favorite map app and a CALL button to contact the business or contact person by phone. NOTE: To call or text from the app, the device phone number and your partner app account phone number must be the same or the call will return an error. There’s also a minimize arrow (13) (17) that allows you to hide this box if you need a bit more map real estate.
- TAP TO CONFIRM ARRIVAL (PICK UP) (12)
You will not be able to swipe if you are not at the location listed in the offer details. This action also notifies the user that you are at the pick up location.
- TAP TO CONFIRM PICK UP (17)
User is also notified of this action. In the case of picking up an item that requires payment at pick up ( COURIAL PAY), you will also need to enter the amount actually paid for item and take a picture of the receipt in order to CONFIRM PICK UP.
- VIEW OFFER DETAILS
Tap on DETAILS to view OFFER DETAILS at anytime after accepting an offer. From this screen you can CANCEL ORDER (15), view order details and call or text the user if necessary. Tap the BACK ARROW to go back to the OFFER SCREEN.
- WAIT TIME CLOCK (19) (22)
Try not to pick up a package before the SCHEDULED PICK UP TIME (16). If you TAP TO CONFIRM ARRIVAL (PICK UP) prior to the pick up time (16) the WAIT TIME CLOCK will not show. However, once the pick up time and the current time match (16) you will see the wait time count down clock. The user also sees this clock which counts down from five minutes. After five minutes it charges the user $.35 per minute of wait time. If you start the clock by accident or you don’t want to charge the user wait time for any reason, just tap on the clock to PAUSE it. The WAIT TIME CLOCK (22) appears again once you arrive at the drop off location (19) and counts down from five minutes. In the case of SPECIAL SERVICE offers, the WAIT TIME CLOCK will count down based on the allotted booking time of the service.
- TAP TO CONFIRM ARRIVAL (DROP OFF) (18)
Once you arrive at the drop off location, TAP TO CONFIRM. You will not be able to swipe if you are not at the location listed in the offer details. You can also call or text the user by tapping the appropriate icons on the blue box.
- TAKE DELIVERY PHOTO (20)
Once the package has been delivered or the service completed, take a photo (20) (21) of where you placed the item or the service that was completed. Avoid showing the user’s face if they object. This photo will be attached to the user’s final receipt.
- TAP TO CONFIRM DELIVERY (23)(24)
Once the package has been delivered or service completed and photo has been taken, you will be able to TAP TO CONFIRM DELIVERY. The user will also be notified of this action. This completes the job and you are redirected to the home screen. (26)
- STOP OFFERS (4)
If you need to take a break, simply tap on your profile picture (4) to open the accounts screen. Tap on STOP OFFERS next to the STOP icon. You will hear a turning down sound and be redirected to the home screen. When you are ready to accept offers again, simply tap the GO button (1)
- ACCEPTING MULTIPLE OFFERS
Occasionally you will receive an offer while you are currently on a job. When this happens, you will have the option of accepting the offer and placing it in the QUEUE to be completed after your current job.
- ACCEPTING TWO-COURIAL OFFERS
If you have listed your transportation mode as Pickup, Van, or Truck.
- NEVER LEAVE A PACKAGE UNATTENDED!!
Never leave a package unattended (you will be responsible if it disappears). Unless the user explicitly asks that you leave the package unattended, always give the package to a person or place it in a secured housing. And always take a picture showing exactly where the package was placed.
GOOD DELIVERY PICTURE (Package Visible in Photo)BAD DELIVERY PICTURE (Package not Visible in Photo)
If you have trouble receiving offers, please check out our TROUBLESHOOTING TIPS.
If you need to download the partner app. CLICK HERE FOR ANDROID APP or HERE FOR IOS APP