How Do I Courial?

• GO ONLINE

  Tap GO button (1) to go online. You will hear a cool sound as the GO button fades away. The information below the button will change from “You’re Unavailable” to “You’re Available, searching for offers (8).

• ACCEPT OR DECLINE OFFER

  When an offer hits your device, the blue OFFER DETAILS box (10) will pulse, accompanied by a beacon sound for 60 seconds or until you ACCEPT or DECLINE the offer. Tap ACCEPT or anywhere on the OFFER DETAILS box (10). The Offer Details box shows the following: name of business or person, pickup address, distance to pick up, minimum requested transportation option, item being picked up, earnings potential, drop off preference, time / distance to drop off, and involvement of stairs or elevator. You can easily DECLINE an offer by tapping the DECLINE button (9). You can decline the offer if the distance is too far away by tapping Location button (9) or if the price of the offer is too low by tapping the Dollar button (9). There’s no penalty for declining or CANCELING (16) offers, however, if you decline or let expire three offers in a row, we will assume you are otherwise occupied and will not send you offers for at least one hour.

  
  

  DO NOT ACCEPT OFFERS if you are too far from the pickup location to pick up the item by the scheduled pickup time. You have 30 minutes to deliver the item to the user from the time you pick it up if the delivery address is local.

  

• VIP OFFER

  If you are a VIP Courial, you can view a list of available offers near you by tapping the VIP button (6). You can accept multiple offers according to your preference.

• CHAT WITH DISPATCH

  (7) You can chat with our Dispatch team if you have any queries. The chat is fully dynamic, allowing you to share real-time images of your concerns.

• GET TO KNOW THE OFFER SCREEN

  (11) Drop off location pin drop

  (12) Pick up location pin drop

  (13) PICK UP DETAILS box shows address and business, or person associated with the address. There’s also a NAVIGATE button which opens your favorite map app and a CALL button to contact the business or contact person by phone. NOTE: To call or text from the app, the device phone number and your partner app account phone number must be the same or the call will return an error. There’s also a minimize arrow (13) that allows you to hide this box if you need a bit more map real estate.

  

• CONFIRM ORDER

To confirm your commitment to deliver the order, tap CONFIRM ORDER (13.1).

If you’re unable to fulfill the order, tap PLEASE CANCEL ORDER (13.2).

Starting Your Route to Pickup

• When you begin your route to the pickup location, tap ENROUTE TO PICKUP (13.3).

• TAP TO CONFIRM ARRIVAL (PICK UP) (14)

  You will not be able to tap if you are not within 100 yards from the location listed in the offer details. This action also notifies the user that you are at the pick up location.

  LATE TO PICKUP AND DROP OFF FEE POLICY

  Starting Monday, August 19, 2024, we’re rolling out a new policy at Courial to ensure we keep providing top-notch, timely service to our customers. If you’re running late for a pickup or drop off based on the scheduled pickup time on your app, we’ll be reducing tips at a rate of $0.35 per minute or $3.50 every 10 minutes after the first 5 minutes of delay.

  
  

  If the item you’re picking up is also late, don’t worry—the late fee will be adjusted to keep things fair. And if the late fee turns out to be more than the expected tip, the difference will be deducted from the delivery fee instead. We understand that things don’t always go as planned, so if there’s a good reason for any delay, just reach out to our support team. We’ll review it on a case-by-case basis.

  
  

  We really appreciate your ongoing dedication to Courial and our mission to provide exceptional service. This policy is all about maintaining our high standards while supporting those who consistently hit their marks.

• VIEW OFFER DETAILS (15)

  Tap on DETAILS to view OFFER DETAILS at anytime after accepting an offer. From this screen you can CANCEL ORDER (16), view order details and call or text the user if necessary. Tap the BACK ARROW to go back to the OFFER SCREEN.

• TAP TO CONFIRM PICK UP (18)

  User is also notified of this action.

  

• WAIT TIME CLOCK (21) (24)

  Try not to pick up a package before the SCHEDULED PICK UP TIME (17). If you TAP TO CONFIRM ARRIVAL (PICK UP) prior to the pick up time (17) the WAIT TIME CLOCK will not show. However, once the pick up time and the current time match (17) you will see the wait time count down clock. The user also sees this clock which counts down from five minutes. After five minutes it charges the user $.35 per minute of wait time. If you start the clock by accident or you don’t want to charge the user wait time for any reason, just tap on the clock to PAUSE it. The WAIT TIME CLOCK (21) appears again once you arrive at the drop off location (21) and counts down from five minutes. In the case of SPECIAL SERVICE offers, the WAIT TIME CLOCK will count down based on the allotted booking time of the service.

  

• TAP TO CONFIRM ARRIVAL (DROP OFF) (20)

  Once you arrive at the drop off location, TAP TO CONFIRM. You will not be able to tap if you are not within 100 yards from the location listed in the offer details (19). You can also call or text the user by tapping the appropriate icons on the blue box.

  
  

  Please make sure to carefully check the drop-off time specified in the order drop-off notes. If an order includes a specific drop-off time, it is crucial that you deliver the order at the designated time.

  
  

  Please Note: You will not be able to mark the delivery as complete until 15 minutes prior to the specified drop-off time (if the order notes include a drop-off time).

• TAKE DELIVERY PHOTO (22)

  Once the package has been delivered or the service completed, take a photo (22) (23) of where you placed the item or the service that was completed. Avoid showing the user’s face if they object. This photo will be attached to the user’s final receipt.

• TAP TO CONFIRM DELIVERY (25)(26)

  Once the package has been delivered or service completed and photo has been taken, you will be able to TAP TO CONFIRM DELIVERY. The user will also be notified of this action. This completes the job and you are redirected to the home screen. (26)

  

• STOP OFFERS (4)

  If you need to take a break, simply tap on your profile picture (4) to open the accounts screen. Tap on STOP OFFERS next to the STOP icon. You will hear a turning down sound and be redirected to the home screen. When you are ready to accept offers again, simply tap the GO button (1)

• ACCEPTING MULTIPLE OFFERS

  Occasionally you will receive an offer while you are currently on a job. When this happens, you will have the option of accepting the offer and placing it in the QUEUE to be completed after your current job.

• ACCEPTING TWO-COURIAL OFFERS

  If you have listed your transportation mode as Pickup, Van, or Truck. 

  

• NEVER LEAVE A PACKAGE UNATTENDED!!

  Never leave a package unattended (you will be responsible if it disappears). Unless the user explicitly asks that you leave the package unattended, always give the package to a person or place it in a secured housing. And always take a picture showing exactly where the package was placed.

  
  

  GOOD DELIVERY PICTURE (Package Visible in Photo)

  

  BAD DELIVERY PICTURE (Package not Visible in Photo)

  

  
  
• NEW COURIAL PARTNER RATING SYSTEM

If you have trouble receiving offers, please check out our TROUBLESHOOTING TIPS or contact us at support@courial.com
or (415) 275-4707.

If you need to download the partner app. CLICK HERE FOR ANDROID APP or HERE FOR IOS APP