Why am I not getting any-ride
If you are having trouble receiving ride offers, please consider these troubleshooting tips:
- Check your device's settings and make sure you have location set to ALWAYS.
- Check the App Store and make sure you are using the LATEST APP RELEASE.
- Check your device's settings and make sure you have Notifications set to ALLOW NOTIFICATIONS and that SOUNDS and BADGES are selected as well.
- Log out and log back in every couple of hours if you are not seeing any offers or notifications.
Keep the app running in the foreground whenever possible. If the app is in the background you will not hear the notification sounds. If the app is running in the background, you will receive a push notification that looks like the image below. Tap on it and it will bring your app to the foreground so you can accept the offer.
📸 SCREENSHOT TO ATTACH
If your Partner app is OFF-LINE meaning you did not press the online (📸 SCREENSHOT TO ATTACH) button, you will get a push notification and text message like this when folks in your area are looking for ride offers but there were no available Courials to accept the offers. If you get this message, go online immediately, wait about five minutes and you should start to see some offers.
📸 SCREENSHOT TO ATTACH
- Chauffeur operate in these cities
- If you are still having trouble, please contact us at support@courial.com or chat and we will do our best to help get you started. But note that SMS/text messages are not supported and will not be received. To contact support via text, please use our in-app chat feature