Chauffeur Guide: Advance Booking & Hourly Feature

This document explains the advance ride booking process for chauffeurs, especially how hourly bookings work, and what to expect during scheduled rides.

Overview

• When a user books an advance (scheduled) ride, the operation team assigns the ride to a chauffeur.​
• For hourly bookings, the pickup and drop locations are the same; the booking displays both the location and the number of hours.
• As a chauffeur, scheduled rides can only be marked 'Arrived at Pickup' up to 30 minutes before the scheduled time.
• The request screen shows all relevant ride details: scheduled date/time, total distance, duration, amount, enhancements, and passenger information.

Step-by-Step Process

1. Receiving an Advance Booking

• You will get a notification with key details about the ride:
  • Scheduled date/time
  • Pickup location
  • Duration (for hourly rides)
  • Total ride distance and fare
  • User-specified enhancements like preferred amenities
  • Passenger name

2. Viewing the Request

• The request screen provides a clear summary of the booking:
  • Scheduled time, distance, and duration
  • Earned amount for the ride
  • Details like language preference, bag count, and ride type (quiet ride)

  • Passenger’s name and profile rating

    
    

3. Hourly Booking Specifics

• On hourly bookings, pickup and drop address will be identical.
• The screen highlights the number of hours booked prominently.
• The chauffeur can review the location and hourly period before accepting the ride.
• After accepting the ride, and within 30 minutes before the scheduled pickup time, the partner can mark "Confirm Arrival."
  • The screen will display the pickup location and a slider that shows the duration of the ride booked, the amount, ride preferences, the fare, and the scheduled pickup time.​

4. Point-to-point Ride

• For point-to-point advance bookings, the process is similar to hourly rides.
• On the accept screen, both pickup and drop locations are displayed, along with scheduled time, distance, duration, total fare, ride preferences, and passenger information.
• The chauffeur cannot mark "Arrive at Pickup" until 30 minutes before the scheduled pickup time, just like with hourly bookings.

5. Airport rides

• Airport advance bookings function similarly to hourly and point-to-point bookings.
• The drop location on the accept screen displays the airport selected by the user, with flight details.
• The same restriction applies: chauffeurs cannot mark "Arrive at Pickup" until 30 minutes before the scheduled pickup time.
• All ride, payment, and preference details are presented clearly along with passenger information.

6. Acceptance & Restrictions

• Once ready, tap “Accept.”
• If the Chauffeur cancels an advanced booking, they will not be eligible for new offers for a period.

Tips

• Review enhancements added by the user, such as preferred vehicle type or ride conditions, to ensure a positive experience.
• Confirm readiness well ahead, but only mark arrival as permitted—up to 30 minutes before scheduled time.
• Ensure all details match the ride summary before accepting.