New Late Fee Policy on Late Pickups and Drops

At Courial, we are committed to providing our customers with timely and reliable service. To maintain the high standards that our customers expect, we are introducing a new policy regarding tips for late pickups.

• LATE PICKUP OR DROP FEE POLICY

  Starting Monday, August 19, 2024, we’re rolling out a new policy at Courial to ensure we keep providing top-notch, timely service to our customers. If you’re running late for a pickup or drop off based on the scheduled pickup time on your app, we’ll be reducing tips at a rate of $0.35 per minute or $3.50 every 10 minutes after the first 5 minutes of delay.

  
  

  If the item you’re picking up is also late, don’t worry—the late fee will be adjusted to keep things fair. And if the late fee turns out to be more than the expected tip, the difference will be deducted from the delivery fee instead. We understand that things don’t always go as planned, so if there’s a good reason for any delay, just reach out to our support team. We’ll review it on a case-by-case basis.

  
  

  We really appreciate your ongoing dedication to Courial and our mission to provide exceptional service. This policy is all about maintaining our high standards while supporting those who consistently hit their marks.